Returns & Exchange Policy

Parcel Acceptance and Claims:
Please follow these guidelines to ensure a smooth delivery experience:

Parcel Condition: Do not accept the parcel if the carton is damaged or tampered with.
Damaged Parcel Protocol:
If you receive a damaged parcel, please record a video before opening it.
Ensure the video clearly shows the damaged product.
Claims for damaged goods must be submitted within 48 hours of delivery.