Refund Policy

Thank you for choosing our store as your shopping destination. We understand that sometimes things don't work out as planned, and we want to make sure you are satisfied with your purchase. Here is our Exchange or Refund policy for Shopify:

Due to hygiene and quality control SOPs, we have a strict no return, no exchange policy. However, we understand that sometimes products may be damaged, wrong or faulty.

If you receive a damaged, wrong or faulty product, please contact us within 48 hours of receiving your order at info@shopatshams.com.pk with your order number, a description of the issue, and photos of the product. We will review your request and if it meets our criteria, we will provide an exchange for the same product or a refund of the purchase price.

Please note that we reserve the right to refuse an exchange or refund if we find that the product has been used or altered in any way, or if it is not in its original packaging. We are also unable to provide exchanges or refunds for products that have been damaged due to misuse or mishandling by the customer.

If you have any questions or concerns about our Exchange or Refund policy, please do not hesitate to contact us at info@shopatshams.com.pk

Thank you for your understanding and cooperation.